Head of It - Johannesburg, South Africa - Believe Resourcing Description OUR CLIENT: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology. Job description : The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization. Duties and Responsibilities : Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services Create longterm operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices Plan annual IT budgets, control approved budgets, reporting expenditures Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC Report IT operational performance, identify, implement, monitor mitigating actions Manage external service providers to contractual agreements Understand client technical solutions and provide infrastructure and architectural input Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values Requirements : 810 years in a fastpaced technology BPO 5 years leading Respected as a leader and a technologist Evidence of innovative thinking and experience of thinking outside the box and problem Evidence where this individual took challenges headon and played a key role in leading Passionate about technology and will automatically see problems as #J-18808-Ljbffr