Industry: Textiles, Clothing, Leather & Fashion Job category: Customer Service Location: Somerset West Contract: Permanent EE position: No Introduction MAIN PURPOSEYou must be target-driven and passionate about beauty to deliver exceptional customer service in a specialized beauty environment. You must also be able to sell products across brands to any customer. KEY RESPONSIBILITIES Demonstrates customer service through customer promisesNo customer unseen or unservedIdentify customer needs to provide optimal service by Takes responsibility for serving the customer and finding solutions to customers’ queries.Actively manage the client registry by sourcing new customers and managing existing Approach all customers and offer assistance in the beauty department.Applies selling skillsMeets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products.Offers alternatives to the customer if merchandise is not available.Achievement of sales and unit targetsCreating and Managing beauty events. Effective management of stockView and print reports to better understand stock movement and department growth.Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place.Ensures stock rotation is in place within the department.Demonstrates product knowledge and standardIdentifies the location of products in their department.Develops in-depth product knowledge to deliver excellent product knowledge to the customer.Maintains specialized areas to meet and exceed operational excellence standards.Adheres to shopkeeping disciplines· Maintains hygienic, safe and well-organized sales floor and back areas.· Maintains specialized areas to meet and exceed operational excellence standards.Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.Understand and apply Red Flag processes where applicable.Ensures a buddy system is in place in your area.Awareness of suspicious activity in your areaReport suspicious individuals in your area to security or management.Demonstrates personal leadershipDemonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping.Attends/is informed of the game plan/team meeting to know the day’s focus.Technical Skills: Preferably Grade 12 or equivalent NQF level Minimum of 2-5 years retail experience  Minimum of 2- 5 years as a Beauty Consultant in role Experience in generic beauty selling highly advantageous. Experience in working and achieving beauty sales targets highly advantageous Willing and able to work different shifts Behavioural Skills:Passion for the Brand and CustomersPassion for the Customer – establish lifelong relationships with our customersPassion for Retail and SellingLiving the Brand’: Personal leadership and attitude to work i.e., ‘the difference’ Planning and Organising and Personal EffectivenessThinking Strategically and CommerciallyDelivering High PerformanceMaking Insightful Business Decisions and having an Innovative Merchant MindsetAs a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”#J-18808-Ljbffr