Manager: Laboratory Services Mining and Minerals Details Closing Date 2024/05/27 Reference Number SAB240517-2 Job Title Manager: Laboratory Services Mining and Minerals Job Type Permanent Branch Operations Division Laboratory Services Department Mining and Minerals Job Grade D4 Number of Positions 1 Location - Town / City Secunda Location - Province Mpumalanga Location - Country South Africa Minimum Education Level Bachelors Degree | Advanced Diploma Job Category Engineering Job Advert Summary Purpose Statement To develop, manage and implement cluster-specific Laboratory Services activities and plans to achieve divisional and organizational objectives in cooperation with other functions of the SABS. About SABS The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace. SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy. Please note that application received after the closing date will not be considered. Diploma + Advance Diploma / Degree in Analytical Chemistry / Mining or related scientific field (NQF Level 7) 10 years industry work experience within a relevant scientific field. 3 years management experience Duties and Responsibilities Opearational Management Contribute towards the development of operations strategy for the Division and ensure alignment of this strategy with the plan for the cluster overall. Ensure productivity is measured effectively against set objectives to improve customer satisfaction. Manage and ensure the drive of continuous improvement activities. Manage the cluster and ensure that it contributes to the achievement of business objectives Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility Put measures into place to improve productivity. Provide subject matter expertise to the organisation regarding cluster operations protocols and processes within area of specialisation. Ensure clear alignment between the actions and goals of the Laboratory Services cluster and individual laboratories within scope of control. Advise the Divisional Head on matters related to key stakeholders within scope of control as it relates to the cluster Develop annual integrated demand plans and report to the relevant stakeholders. Functional Management Manage the provision of Laboratory Services to support the delivery of SABS Strategic objectives. To oversee the implementation and improvement of Laboratory Services operating standards and procedures to enhance the SABS levels of quality services. Ensure the effective implementation and maintenance of the quality management systems. Ensure development, implementation and maintenance of cluster-specific technical capabilities (human and infrastructure renewal for example). Oversee the process for the acquisition, maintenance and disposal or refurbishment of laboratory assets. Develop, implement and maintain cluster-specific Laboratory Services test methods. Ensure forecasting, planning and scheduling of testing activities (sample level) in collaboration with the Programme Management Office. Collaborate effectively with relevant stakeholders to achieve divisional objectives. Collaborate with the customer partnering team in the development of new products or solutions. Risk and Compliance Management Ensure the mitigation of the cluster’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks. Manage compliance, ensuring that all SABS employees, adhere to all SABS Laboratory Services protocols. Responsible for the coordination and maintenance of quality risk management in line with ISO, Accreditation and regulatory requirements. Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements. Support and provide evidence to all internal and external audit and accreditation requirements. Oversee the maintenance and enforcement of cluster Service Level Agreements to minimise business risk and ensure business continuity. Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the cluster. Financial Management Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives. Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances. Ensure the deployment of proper financial controls to manage the budget. Ensure that annual profitability of the cluster is maintained. Ensure that existing business is maintained while driving business development in the cluster in collaboration with Customer Partnering. Ensure that all revenue targets are monitored and achieved within each portfolio in collaboration with the Divisional Head People Management Proactively manage all direct reports in order to ensure that the strategic objectives for the division is met. Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team. Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices. Manage and lead the cluster by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout the cluster and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities Implement a learning culture within scope of control. Stakeholder Management Identify and mitigate internal systems and procedural barriers to enhance excellent customer service. Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. Represent and participate in the organisation’s committees and tasks teams when required. Ensure cluster representation within all relevant technical committees. Convene and attend meetings and present performance and business-related information to relevant stakeholders when required. Manage and resolve operational complaints through timeous resolution and/or escalation as require #J-18808-Ljbffr