These jobs were popular with other job seekers The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.Role responsibilities:Bespoke quoting• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests• Project Management of the import of supplies for Global clinical trials.• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.• Flexibility and ability to present novel solutions and processes to meet a client’s need• Comprehensive project handovers to service team once live or continued oversightCustomer Relationship Management• Liaising with an international pool of clients and developing the relationship with clients• Client calls to provide an overview of pre-compliance requirements• Working closely with clients to manage their key projects• Ensuring customer satisfaction• Exceptional escalations• Deal ConversionQualifications and experience• Professional Qualification (CA or Lawyer)• Strong academic track recordDesired competencies:Analytical and strong with numbersAmbitious, energetic, and enthusiasticPersonable and adaptableExcellent use of the English language, both written and verbalAttention to detail with the ability to prioritize tasks effectivelyCreative problem-solving and research abilityGeneral business acumenExcellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook) Duties & Responsibilities See Description Desired Experience & Qualification See Description HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr