The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US?Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplinedDescription:The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.Minimum Requirements:MatricHospitality Diploma or equivalentPrevious reservationist experience, of at least 2 to 3 years’ experienceKnowledge and experience using an HMS system (Protel advantageous)Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigationsWritten and verbal communication skillsAbility to work as part of a team, as well as independentlyHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleAbility to remain highly confidential and be able to treat sensitive information with the highest level of diplomacyPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.#J-18808-Ljbffr