Overview Reference 2000482994 Salary ZAR/month Job Location - South Africa -- Johannesburg Metro -- Bryanston -- Woodmead Job Type Permanent Posted 25 March 2024 Ensuring all bookings are compliant with terms and conditions from a finance perspective Performing booking cancellations according to terms and conditions, refund requests and per instruction Ensuring no bookings have balances owing to MSC Cruises by manifest date, by: Consulting with other departments such as Contact Centre, Setup, Sales, etc Cancelling bookings in DTS that are not fully paid Cancelling packages within DTS Contacting prospective passengers to collect payment Ensuring compliance with existing controls and procedures Investigating and following up on unpaid bookings Preparing necessary monthly, weekly and daily reports and reconciliations as required such as: BKNV report Outstanding payment report Reconciliations for sales campaigns, EG Hyperli, Daddy's Deals, etc Bookings modified after departure date Bank reconciliation of Collections account Credit card payment reconciliations Investigations into bookings as required Daily receipting of payments Ensuring payment chasers / reminders are sent out timely and on schedule Refunds: Administering refund reports and tracking schedules Reviewing refunds docs according to the refund policy Processing refunds in DTS in terms of controls Applying MSC terms and conditions to refund requests where applicable Follow up on outstanding refund documents Requesting authorisation for refund exceptions Providing refund payment breakdowns / remittances Assisting with refund queries Verifying refund queries from Nedbank Providing additional information for refund payments to banks and treasury as required Preparing confirmation of payment letters and reconciliations Support response for information requests from Head Office Treasury with 24 hour-turn-around time Accept cash payments from walk-in customers Transfers between bookings in terms of approved processes and controls Administering bulk payments received from Trade Agents Administering and reconciling suspense accounts Allocation of PROMO funds to voucher bookings in terms of procedure Communication and management of PROMO organizers Reconciliation of PROMO accounts Travel insurance: Providing bordereaux insurance premium reports to insurers Submitting invoices Reconciling invoices and creditors accounts Analysing bookings to ensure all bookings have the correct insurance premium included in them Ensuring premiums are paid on time Reconciliations of suspense accounts and resolving unallocated payments Identifying and resolving bookings confirmed without deposit ensuring terms and conditions are being followed Exchange control requirements: Submit required documents to banks for exchange control requirements Prepare information for auditors for exchange control requirements Assist with exchange control related queries Prepare and action bookings modified after travel date report Identification and communication of bookings to be reinstated Assisting Treasury and Finance department with ad hoc tasks Completion of reports on request from management Flexibility to work in line with MSC Cruises operational requirements Present a professional and favourable image of MSC Cruises at all times Ensuring financial controls and processes within your responsibilities are maintained and adhered to Administering payments email box as required Any other reasonable request or requirement #J-18808-Ljbffr