OverviewReference2000482994SalaryZAR/monthJob Location- South Africa -- Johannesburg Metro -- Bryanston -- WoodmeadJob TypePermanentPosted25 March 2024Ensuring all bookings are compliant with terms and conditions from a finance perspectivePerforming booking cancellations according to terms and conditions, refund requests and per instructionEnsuring no bookings have balances owing to MSC Cruises by manifest date, by: Consulting with other departments such as Contact Centre, Setup, Sales, etcCancelling bookings in DTS that are not fully paidCancelling packages within DTSContacting prospective passengers to collect paymentEnsuring compliance with existing controls and procedures Investigating and following up on unpaid bookingsPreparing necessary monthly, weekly and daily reports and reconciliations as required such as: BKNV reportOutstanding payment reportReconciliations for sales campaigns, EG Hyperli, Daddy's Deals, etcBookings modified after departure dateBank reconciliation of Collections accountCredit card payment reconciliations Investigations into bookings as requiredDaily receipting of paymentsEnsuring payment chasers / reminders are sent out timely and on scheduleRefunds: Administering refund reports and tracking schedulesReviewing refunds docs according to the refund policyProcessing refunds in DTS in terms of controlsApplying MSC terms and conditions to refund requests where applicableFollow up on outstanding refund documentsRequesting authorisation for refund exceptionsProviding refund payment breakdowns / remittancesAssisting with refund queriesVerifying refund queries from NedbankProviding additional information for refund payments to banks and treasury as requiredPreparing confirmation of payment letters and reconciliations Support response for information requests from Head Office Treasury with 24 hour-turn-around timeAccept cash payments from walk-in customersTransfers between bookings in terms of approved processes and controlsAdministering bulk payments received from Trade AgentsAdministering and reconciling suspense accountsAllocation of PROMO funds to voucher bookings in terms of procedureCommunication and management of PROMO organizersReconciliation of PROMO accountsTravel insurance: Providing bordereaux insurance premium reports to insurersSubmitting invoicesReconciling invoices and creditors accountsAnalysing bookings to ensure all bookings have the correct insurance premium included in themEnsuring premiums are paid on time Reconciliations of suspense accounts and resolving unallocated paymentsIdentifying and resolving bookings confirmed without deposit ensuring terms and conditions are being followedExchange control requirements: Submit required documents to banks for exchange control requirementsPrepare information for auditors for exchange control requirementsAssist with exchange control related queries Prepare and action bookings modified after travel date reportIdentification and communication of bookings to be reinstatedAssisting Treasury and Finance department with ad hoc tasksCompletion of reports on request from managementFlexibility to work in line with MSC Cruises operational requirementsPresent a professional and favourable image of MSC Cruises at all timesEnsuring financial controls and processes within your responsibilities are maintained and adhered toAdministering payments email box as requiredAny other reasonable request or requirement#J-18808-Ljbffr