Purpose of the role:To operationalize the Nutun HR strategy for Offshore BPO atthe functional and branch level. This will be achieved by implementing andmanaging various HR administrative processes across the HR Value chain andensuring effective HR service delivery at functional & branch level. The HR Administrator will provide administrative support tothe HR Business Partners in the following areas: Talent Acquisition,Performance Management, Employee Relations, Employee Wellness, EmployeeEngagement, Employee Value Proposition, Learning & Development and TalentManagement.NB: This is a nightshift role for aninternational client.Required Minimum Education/Training:Bachelor’s degree in human resources.Required Minimum Work Experience:2- 3 years’ experience in a Human Resources generalist role preferably in a call center environment. Key Performance Areas:Stakeholder Engagement:Build and maintain relationships with key stakeholders in the business through active engagement and collaboration.Offer guidance and support to employees, supervisors and managers on the implementation of all HR processes, practices and procedures. Talent Acquisition:Administer end-to-end recruitment process for the supervisory/first-line management levels and below (i.e. staff requisitions, scheduling and conducting interviews, regret letters, drafting transfer, appointment letters, offer letters and contracts).Compile new employee HR on boarding packs according to recruitment check lists for submission to payroll timeously.Conduct induction sessions with new branch employees on their first day of employment.Conduct settling interviews to ensure new employee are guided and supported.HR Service Delivery:Ensure seamless HR administration and efficient resolution of queries and requests (e.g. leave applications, payroll changes, benefits, inter-branch transfers, injury on duty administration etc.)Support business in the performance management process.Respond timeously to requests for all HR-related information from all internal stakeholders (management and employees).Provide input into identifying skills gaps and learning and development interventions at branch level.Coordinate and promote employee engagement and HR initiatives within the branch.Effectively manage and administer the building access process for newly appointed and terminated employees. Employee Relations:Support the employee relations team at branch level by facilitating and resolving disputes in line with employee relations policies, disciplinary codes, practices and procedures (e.g. drafting warning, initiate investigation etc.)Advise operational managers on appropriate employee relations processes and practices.Provide weekly reports with regards to disciplinary processes.Reporting:Regular feedback reports and status updates regarding HR initiatives to operational managers (e.g. exit interviews; return to work interviews and AIP; etc.)Provide input into to monthly HR report.Knowledge and understanding of all relevant labour legislation; Human Resources practices, Policies and Procedures.Exposure to HR Technology:Proven ability to compile and manage HR Data – attention to detail; data integrity management; confidentiality.Report writing using various MS Office applications (i.e. MS Excel, MS Word & MS Power Point).Presenting and Communication Information.Working with People.Adhering to principle and values.Coping with pressure and setbacks.Relating and Networking.Delivering Results and Meeting Customer Expectation.#J-18808-Ljbffr