Dutch Technical Support Representative page is loaded Dutch Technical Support Representative Apply remote type In Person locations Sandton, Gauteng, South Africa time type Full time posted on Posted 2 Days Ago job requisition id R-15480 Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Do you speak, read and write Dutch fluently and hav e a customer centric mindset with a passion to provide the best service possible to customers? Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Dutch Technical Support Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology with the fundamentals of tech experience. As a Dutch Technical Support Rep resentative, you’ll be the face and voice of our customer and Kyndryl, helping customers solve their problems every day. A Technical Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first few weeks, you learn the ropes and get set up with our client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will work with various colleagues across Kyndryl, and our customer as we actively practice the Agile behaviours, principles, and ceremonies . This is your chance to work alongside senior co-workers who will share their knowledge and practice the Agile way of working . The environment encourages ‘out of the box’ thinking from all employees, to iden tify , collaborate and execute continuous improvements to e nhance s ervice delivery . As you interact with many different people on a v ariety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with the Microsoft 365 and customer applications, whilst get ting trained on a variety of different platforms. And you can earn certifications including ServiceNow Fundamentals, Google Cloud, Azure, Microsoft, et c. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and ExperienceExcellent Dutch language skills (verbal, written & reading)Strong command of English language (verbal, written & reading)Knowledge of Windows, Mac, or Linux operating systemsPrevious Helpdesk Support / Customer Care experienceTroubleshooting and problem-solving skillsCustomer support knowledgeActive listener with flexibility to modify approach and adapt to customer needsAbility to handle difficult conversations effectively, strong interpersonal skills and teamwork orientated.Stong typing speed skills > 30 wpmFlexible and able to work shifts as well as South African Public Holidays (where applicable)Continuous improvement mindset and striving to enhance support.Preferred Skills and ExperienceITIL Certification advantageousPrevious Agile way of working practical experienceServiceNow experience / knowledge Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future. You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Welcome! We’re glad you’re here.Take a look around at the many exciting career opportunities we have available and apply today!Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts . When new jobs become available that meet your criteria, you’ll be alerted right away!Curiosity is the Core of Innovation At Kyndryl, curiosity is at the core of innovation. It fuels the most vital need inside us—the need to progress. To be a Kyndryl means standing up for Progress and going all in, fully committing to our customers and their progress. As we grow, our curiosity opens new worlds, new ways of thinking and solving problems. It helps us in our career and to find joy in our work. What sparks your curiosity?#J-18808-Ljbffr