Job Description: To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets. [ads1] Job Responsibilities: Manage Queries sent to Private Assist and ensure resolution and attend to all out of scope queries Obtain client documents for walk-in clients and Private Wealth Banker visits Dispatch documents to CMO for quality checking Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO) Remediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolio Forward requests to Sales Processing and Fulfilment and maintain benchmark norms Log compliments and complaints on CCP (including Fraud incidents) Assist with client requests including AVAF, Home loans, and Credit Card and follow up as necessary Attend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principles Deal with inbound calls with regard to all enquiries via telephone/fax/email Attend to walk-in clients and fully support Bankers in taking full ownership of all NONSALE activity Finalize outstanding HOC within own portfolio Maintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending matters Facilitate temporary resident approvals and completion of any requests to finalize the transactions Job Requirements: Interpretation of MI and to analyze data to enable effective reporting and portfolio Management Three (3) years’ experience in a Sales and Service Environment (Retail and/or Relationship Banking) Effective and efficient delivery of Customer Service across all business processes Effective understanding of Private Wealth products, processes and channel offerings Interpretation of financial information to enable cross selling Effective System knowledge and navigational skills National Diploma / Advanced Certificate in Business, Commerce or Management Studies or equivalent NQF level 6 qualification Risk Management practices and policies knowledge (Including KYC) Job Details: Company: Absa Group Limited Vacancy Type: Full Time Job Location: Sandton Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr