National Relay Officer: South African Sign Language Choose how often (in days) you want to receive a notification: Closing date: 13/06/2024 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 49239 Workplace Type: On-siteFixed Term Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB The purpose of the role is to ensure that Vodacom resolves queries and requests received from our customers using South African Sign Language. We require deaf, hard of hearing or hearing persons (may be non-accredited South African Sign Language interpreters) to address queries and communicate to these customers using South African Sign Language. You are required to interact with hearing persons from other business units within the organisation. KEY RESPONSIBILITY AREAS Servicing all key stakeholders telephonically and via other service channels such as, video calling, chat and SMS as required until the query has been resolved Personal Effectiveness REQUIRED EDUCATIONREQUIRED EDUCATION: Matric/ Grade 12 DESIRED EDUCATION: NQF5 Certificate in Contact Centre/ Customer Service/ Management REQUIRED EXPERIENCEREQUIRED EXPERIENCE: Experience using South African Sign Language DESIRED EXPERIENCE: 2 years’ experience in an omnichannel Customer Service Contact Centre environment REQUIRED JOB SKILLS AND KNOWLEDGEDelivering results and meeting customer expectationsAnalysingDeciding and initiating actionExcellent verbal and written communication skills;MS Office and PC literatePresenting and communicating informationTime ManagementWorking with peopleExperience using/interpreting South African Sign LanguageAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience. Job Segment: Call Center, Customer Service#J-18808-Ljbffr