Minimum requirements: Matric is essentialVery good understanding of Office 365 productsAdvanced MS Word skills including templates,styles and macrosExcellent command of written and spoken EnglishStrong working knowledge of ITActive DirectoryUser training experience (MS Word, iManage)Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable)iManage skills will be an advantageBasic SQL skills will be an advantageEnd-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and professional assistance to end-users. Guide end-users through step-by-step solutions or provide clear instructions to help them resolve software issuesProblem Analysis and Solving:Ability to quickly assess and resolve issues during a user's phone call. Analyse and gather information about software issues. Research and identify solutions to software issues. Test and replicate reported issues to verify their existence and determine the best course of action and resolutionTransfer application knowledge effectively and timeously to end-users and team membersOn-boarding and training of end-users on iManage, inhouse styles and templates, Word, Excel, PowerPoint and Aderant (Practice Management Software)Assist HR with operations staff skills audits. Provide guidance on best practices for software maintenance and updatesCommunication (end users and team members) - Great communication and interpersonal skills, communicate in a professional manner with individuals at all levelsApplication knowledge transfer to end-usersCustomer service orientationAdvanced trouble shooting and multi-tasking skillsBe able to work as part of a team and independently when requiredWork well under pressure to meet the operational team objectivesAble to work in a dynamic environment where one day never looks like anotherHave a hands-on approach and not afraid to roll up yoursleeves and get stuck inHigh attention to detailProfessional, punctual and organizedSelf-motivated and able to work independentlyAbility to multi-task and prioritize tasks efficientlyAbility to be assertive while at the same time maintaining a high level of respectTake responsibility of assigned tasks and dutiesCuriosity / desire to learn new thingsSTART DATE 1 AUGUSTConsultant: Stephnie Taljaard - Dante Personnel Cape Town