Vodacom's number 1 Retail Franchise Dealer (Est 1996 ) is in search of a talented, multi-skilled Operations Manager to join our high performance team. With 9 Retail stores located around the greater Durban area, our success has led new expansions out of KZN to the iconic Nelson Mandela Square and The Marc in Sandton. We are looking for a vibrant, dynamic, energetic go-getter to oversee the world class Vodacom franchise store in Nelson Mandela Square and our retail store at The Marc. This is a great opportunity for an experienced, ambitious individual with a hunger for winning&the accompanying huge financial rewards to join a vibrant dynamic team! The ideal candidate must have the following attributes&work experience : · Strong Retail communications, sales&customer service background in both consumer&enterprise business environments with strong process and policy processes. · Worked in Vodacom structures or other Retail communications management environments for a minimum of 10 years · Familiar with Vodacom systems, including M2 (both front&back-end), VPP, UCS (both front&back-end) · Experienced in both CBU&EBU mobile&fixed connectivity solutions such as FTTB, LTE, Business Wireless, hosted servers, VoIP, cloud storage, etc · A passion for innovation, people, technology&educating people to embrace technology · Ability to absorb pressure, keep a calm head and excel under challenging conditions. Remember: retail is detail · Mature, exemplary conduct with strong leadership qualities to guide and focus the various Retail teams on common objectives · A good understanding of the Retail telecommunications landscape, with a strong understanding of where Vodacom finds itself as a brand · Good interpersonal skills, with the ability to connect&communicate effectively with Retail staff, Managers, OEM representatives, Head Office staff and senior management alike · Familiar with basic profit&loss statements · Proficient in Super advanced Excel&basic PowerPoint Duties&responsibilities include overseeing management&guidance on all Retail, Fibre and Enterprise Units . Due to Gauteng being new to the group you are required to build and oversee the following Business units within Gauteng area. Retail stores (currently two) and experience center and up to five in the future together witch includes one in cape town so that we achieve our national foot print Connectivity sales team to sell Fibre to the home externally door to door Enterprise business unit - Build a team to be able to sell end solutions business solutions to cover the entire Gauteng areas These include, but are not limited to: Driving&achieving sales&non-sales targets Must have Sound knowledge in : Human Resources - Time management, recruitment , coaching development, team building, Disciplinary and motivation. Maintaining a high staff retention with a positive hungry sales force environment within your sector. Marketing and Promotions - Creating a marketing plan for each business unit and owning the branding and marketing in the area. Compliance- Maintaining Compliance of all Vodacom Business rules and company Rules. Random checks to ensure no fraud and syndicate activities. Maintenance - Managing and maintaining of all equipment including shop fittings for retail and offices. Customer care: Maintaining a high standard of customer care at all times General admin: And after sales and compliance on repairs, owing items, all services processed in our stores sales or pure service transaction. Managing the teams and updates on wats app groups. Stock - Managing stock of both devices and accessories to ensure always ahead of the industry. Ensuring we are sufficiently stocked and managing redundancy weekly. Competitor Analyst to ensure we remain competitive in each mall. Managing stock control and stock takes to minimize stock shortages. Processes - Always building and maintaining processes between customers- sales force and admin to ensure best customer experience. SALES TARGETS New Postpaid connections in both Voice&Data on consumer and SME Fibre sales- both internal and external Upgrades/Retentions on voice, data and connectivity Cash Sales – Devices, airtime and gear Accessories, CIOT and gadgets Insurance and financial services products TechZone (PSU - Perfect Start Up) including basic repairs and software upgrades. Connectivity - LTE (Long term evolution) – wireless internet, · Business Internet Wireless Enterprise sales - Cloud services, hosted servers, tracking, PABX NON-SALES TARGETS Customer service – TNPS (Touch Point Net Promoter Score) Qnomy statistics (queue management within the Store) Meeting Customer Service objectives Handling daily operational matters, including Housekeeping, cleanliness, branding&marketing elements, Top 10 Table, Corporate identity, planograms, digital screens etc Infrastructure maintenance, including shop fitting, IT&store automation Managing on-site marketing&promotions, including In-store promotions, In-mall promotions Out-of-Mall Promotions Relationship management of potential promotional partners, i.e. business parks, center management, local schools, high volume traffic areas. Responsible for speedy two-way communication to synchronize Head Office objectives with the group of retail store Housekeeping&maintaining the CI Compliance Remuneration: The position must be viewed as a partnership: the more effort put in, the higher the reward! Basic salary between R17500.00 - R20000.00 (negotiable based on experience) with the best uncapped commission&incentive structure in its class! (earnings between 20k and 100k or more) Cell phone and laptop with data and unlimited calls Retirement Annuity and Medical aid after 1 year service Working times Monday to Friday 8:00am to 5.30pm Saturday 8am to 5pm- due to retail business to over see activations Work extra hours during seasonal period (Black Friday, device launches and December ) Required to be on call 24/7 due to this position being in a Retail environment. Prepared to go extra mile in the first year and not be a clock watcher. Do you have the above abilities&experiences? Hungry for change&up for a challenge? Then what are you waiting for? APPLY TODAY with a detailed updated CV and a 1 page motivation of why you are the best candidate for this opportunity. Job Types: Full-time, Permanent Salary: R25000,00 - R35000,00 per month Ability to commute/relocate: Sandton, Gauteng: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Have you worked in fast paced job before? If yes give us an example of a job experience you have worked in. Education: Diploma (Preferred) Experience: Enterprise Mobile and Fixed: 3 years (Preferred) Retail Telecommunications management: 5 years (Preferred) Vodacom sales and management: 5 years (Preferred) Vodacom systems (M2, C3D, VPP): 5 years (Required) Markerting and human Recources: 5 years (Preferred) #J-18808-Ljbffr