Patient Account Resolutions Team Lead page is loaded Patient Account Resolutions Team Lead Apply locations Medco Services time type Full time posted on Posted 30+ Days Ago job requisition id R1282 Welcome to Ovation Healthcare!At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com. SummaryAmplify, an Ovation Healthcare company, is seeking strong Patient Account Resolutions Team Lead with proven customer support, collections, or call center experience in a dynamic and fast-paced environment with varied responsibilities. The ideal candidate will have a demonstrated record of time management skills, attention to detail, problem solving, and effective communication.Qualifications GED/High School Diploma 6+ Months Call Center Experience (Will accept 6 months experience in another revenue cycle capacity) Prior Team Lead or leadership experience preferred Requirements Excellent active listening and critical-thinking skills. Self-motivated, capable of working in teams or independently. Excellent written and verbal communication skills. Proactive approach with willingness to undertake varied client tasks. Understanding of HIPAA regulations in regard to patient information and permissible disclosures. Excellent organizational skills and high level of attention to detail. Must adapt and demonstrate the ability to work independently from home in a fast-paced, changing and goal-oriented environment. Essential Functions Effectively execute the vision, mission, and objectives of the call center. Meet or exceed department key performance indicators (KPIs). Provide effective two-way feedback to motivate high performance and a productive environment. Be available to support employees with account and call handling, including taking escalated supervisor  calls. Build and maintain open lines of communication with agents, supervisors and managers Conduct side by side live monitoring with PAR Specialists up to 90 minutes daily Take agents views and feedback on board with an aim to improve workplace experience PIR and Incident management to ensure proper timely resolution for patients. Monitor queue status, ensuring the call center works efficiently and effectively towards metric goals. Effectively communicate with the management team to enable them to make decisions related to  employee coaching and development. Identify opportunities for improvement in relation to work processes and procedures. Create, update, and maintain procedures as needed. Use appropriate judgment in decision-making and interdepartmental communications. Dedicate time each shift for call center floor monitoring Dedicate time each shift to work billing office tickler and contact patients if required. Assisting with patient calls in the Inbound and Inbound Dialer queue during extreme call volume Work rotational weekend, on-call shifts during inclement weather, or after-hours shifts as needed. Job Type: Full-Time Schedule: Monday to Friday with one Saturday per month Education: GED/High School Diploma Work Location: One location Work Remotely: Yes About UsHeadquartered in Brentwood, Tenn., Ovation Healthcare partners with 220+ hospitals and health systems across 40+ states. For 45 years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Forte Professional Solutions, and Cadence Clinical Services– designed to provide scale and efficiency to hospital business operations.#J-18808-Ljbffr