About our Client:Our client is a prominent technology solutions provider committed to ensuring customer satisfaction across various sectors including businesses, governments, educational institutions, and healthcare organisations. Their strong commitment to excellence motivates them to understand and address unique challenges for every client, delivering tailored solutions that establish new standards in the digital age.Immediate Availability Desired: We are looking for candidates who are available to start right away.Salary: R25 000 - R34 000 CTC Per MonthPosition Overview:Our client is seeking a skilled Technical Support Specialist to join their team. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a customer-focused approach. As a Technical Support Specialist, you will play a key role in providing technical assistance and support to their customer onsite, resolving technical issues, and ensuring a positive customer experience.Requirements:Qualification in Computer Science, Information Technology, or related field experience;Proven experience in a technical support role, preferably in a customer-facing environment;Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS,), and networking concepts;Familiarity with help desk software, ticketing systems, and remote support tools;Excellent problem-solving skills and the ability to troubleshoot technical issues independently;Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users;Strong interpersonal skills and a customer-centric mindset;Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus;Ability to work collaboratively in a fast-paced, team-oriented environment;Flexibility to work non-standard hours and weekends, as needed, to provide 24/7 technical support coverage.Responsibilities:Provide technical support to customers via phone, email, chat, or in-person;Diagnose and troubleshoot technical issues related to hardware, software, networks, and other IT systems;Escalate unresolved issues to appropriate internal teams or external vendors for further investigation and resolution;Document all customer interactions, including details of inquiries, complaints, and resolutions, in the ticketing system;Assist with the installation, configuration, and maintenance of software applications and hardware devices;Educate customers on product features, functionality, and best practices to optimise their user experience;Collaborate with cross-functional teams, including Developers, Engineers, and Product Managers, to resolve complex technical issues and improve product performance;Stay up to date on industry trends, emerging technologies, and best practices in technical support.#J-18808-Ljbffr