Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems.Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics. Qualifications Completed MatricTertiary qualification would be an advantageExperience1 to 3 years minimum experience in a dialler environment where focus was placed onAll aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster)AnalyticsStakeholder ManagementExperience of Quality Assurance and Service Monitoring is preferable Additional Information PlanningDecision MakingProviding InsightsAdopting Practical ApproachesProlbem SolvingAnalyticsStakeholder ManagementAspect (UIP and ALM) technology understandingKnowledge and understanding of the Credit Rehabilitation and Recoveries Customer Value PropositionComputer literacy – working knowledge of how to access information via Intranet, Excel, Power Point, etc.#J-18808-Ljbffr