Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. Responsibilities Key duties and responsibilities (including but not limited to): Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures. Develop positive relationships with customers and provide professional Customer Service and Support. Foster relationships with internal colleagues and relevant business departments. Use initiative and be proactive in resolving customer queries promptly. Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution. Qualifications Requirements, skills and attributes: Grade 12/Matric equivalent Qualification in Sales – distinct advantage Previous experience in a customer service department and/or a call centre (distinct advantage) Excellent communication skills (both verbal and written) Excellent command of the English language Ability to manage customer’s expectations Customer focused – ability to excel in the provision of service Energetic/shows initiative and have ability to work under pressure Ability to consistently deliver quality service even when under pressure Time management skills and self-starter Product application knowledge of catering equipment an advantage PC literate (SAP, Microsoft Office packages including outlook) #J-18808-Ljbffr