26.04.2024
Customer Service Manager Honeydew
Kempston Recruitment
South Africa, Roodepoort
These jobs were popular with other job seekersOur client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.Duties & ResponsibilitiesCustomer understanding: Identifies and understand customer needs.Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape)Relationship management: together with the team the CS sales manages customer relationships with the main focus on CS topics,Responsible for sales in the non-food business in chain conveyor and componentsSales and Quotation support: responsible for initiating quotation process for CS offering.Generates sales leads for equipment/plant business.Support the ASM in the specific business.CRM: Utilization and responsibility for dedicated data setDevelop CS Business in the BU related in order to reach the budget.Desired Experience & QualificationMinimum 5 years of sound professional experience.External: Former plant, maintenance, operations manager Basic Mechanical / Industrial engineering educationFundamentals of business administration and marketingTools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.)CRM: Utilization and responsibility for dedicated data setDevelop CS Business in the BU related in order to reach the budget.Sales and develop the service business in a specific areaBusiness Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain impact of the company's services (ROI)Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.Knowledge of sales and service in process engineering operationsKnowledge of mining / energy sectorThese jobs were popular with other job seekers#J-18808-Ljbffr
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