Account Manager - Account Manager - Retail Channels.Sales and Distribution Roodepoort, Gauteng, South Africa Trending Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better. Job Description Mission/ Core purpose of the Job To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support. Responsibilities Key Performance Areas: Sales Growth and Strategy: Implement regional operational strategies to gain and maintain market share. Create and execute account plans to achieve sales targets for the designated portfolio of accounts. Dealer Relationship Management: Build and maintain strong relationships with dealers Provide feedback and support to dealers to enhance their sales performance. Seek feedback from dealers and continuously improve support and service standards. Dealer Development and Support: Identify and facilitate training and development opportunities for dealers. Provide coaching and motivation to dealers to achieve their sales targets. Resolve issues and provide solutions to support dealer success. Operational Excellence: Ensure compliance with operational processes and procedures. Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager. Monitor dealer performance and report on achievements and areas for improvement. Performance Management: Report on the performance of the dealer network, highlighting achievements and areas for improvement. Actively manage dealer performance, providing guidance and support to address any issues. Ensure alignment with company objectives and compliance with company principles. Qualifications Education: Minimum 3-year diploma or degree in relevant field, Experience: Minimum 3- 5 years of experience in the telecoms industry ICT Experience is preferable. Skills and Abilities: Excellent analytical, problem-solving, and communication skills; a strong customer service orientation; and the ability to work effectively under pressure. Flexibility: Willingness to work irregular hours to ensure the satisfaction and support of VIP customers and critical network operations. Innovation and Continuous Learning : Demonstrates a strong enthusiasm for and proficiency in rapidly absorbing new technologies and innovative troubleshooting methods. This role actively promotes a culture of continuous improvement within the team by seeking and utilising feedback for both personal and collective advancement. Customer-Centric Approach : Exhibits an unwavering commitment to achieving customer satisfaction, adeptly handling urgent escalations, and fostering enduring relationships with VIP clients. This involves not only resolving their issues efficiently but also strategically nurturing these key relationships to ensure ongoing satisfaction and loyalty. Analytical Skills: Possesses strong analytical capabilities, enabling the identification, examination, and interpretation of data to derive actionable insights. This skill set supports effective problem-solving and decision-making processes, contributing to the continuous enhancement of service quality and the strategic management of VIP customer relationships #J-18808-Ljbffr