Key Accounts Assistant (Pharmacy) - Lea Glen (Inland South/Free State) Listing reference: click_016495 Listing status: Under Review Apply by: 17 April 2024 Position summary Industry: FMCG&Supply Management Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Roodepoort Contract: Permanent EE position: Yes Introduction We are seeking to appoint a Key Accounts Assistant -Lea Glen (Inland South/Free State). The candidate will report into the Regional Key Accounts Manager. Job Purpose: To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives. Key Performance Areas: · Maintain the general filing system and file all correspondence in an accurate and traceable manner. · Track, report and manage escalations regarding outstanding shorts. · Manage shorts investigations with stock control (per SLA requirements). · Manage paperwork to and from the warehouse accurately and timeously. · Timeous handling of mail and parcels. · Manage efficient and professional handling of visitors. · Manage and maintain adhoc administrative tasks. · Answering of customer calls, e-mails and requests from all internal and external stakeholders. · Administrators’ performance, time keeping and quality assurance. · To receive calls, mails, faxes and attend to all queries. · Timeous management of urgent and regular queries. · Timeous delivery of daily, weekly and monthly reports. · Escalation management on outstanding items from stock control. · Track and monitor queries until resolution. · Drive efficiency with all correspondence and queries received. · Maintain a neat and orderly workspace always. · Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift). Skills: · Outlook (End User Computing) · Advanced Excel · Checking for accuracy · Ethics · Performing clerical work · Researching · Taking personal responsibility · Thinking logically Knowledge: · Knowledge of Audit Standards · Knowledge of business processes ·Knowledge of Customer invoicing, statements · Writing and Reporting · Working with People · Following Instructions and Procedures · Certificate in Office administration or similar will be advantageous Minimum Job Related Experience: · Sound understanding of office administration · Filing and all-round administration · Pharmaceutical exposure (Advantage) N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful. Do you require help with the registration process? #J-18808-Ljbffr