The Supervisor will be responsible for ensuring operational processes and procedures are adhered to Online, and ensure customers are happy. To manage achievements of targets and Online growth by Operational procedures. Grow the number of bets by 10% every month.The prospective candidates must meet the following criteria to be eligible for the position,QA monitoring.Running shifts and allocating tasks.Monitoring late coming and absenteeism and escalating to the manager.VIP calls and relationship building. Be responsible for VIP players.Ensure agents understand the expectations on shifts.Provide a QA file and progress report for all individuals assessed.Maintain a supervisor file that contains documentation of the performance of each subordinate.Assign work fairly to subordinates.Take chats and calls when there is an influx on the shift.Requirements·Good interpersonal skills·Strong leadership skills·Ability to work under pressure and time management·Able to work shitsEducation, Experience, or Certifications.·Matric Certificate·Relevant Qualification (Advantageous)·Betting supervisor experience·Customer Service & Call Centre experienceSeniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Goldrush Gaming Group by 2xGet notified about new Customer Service Center Manager jobs in Roodepoort, Gauteng, South Africa. Johannesburg, Gauteng, South Africa 1 month ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg Metropolitan Area 11 months ago Woodmead, Gauteng, South Africa 4 months ago Technical customer Service Teamleader (Lab Manager) Brakpan, Gauteng, South Africa 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr