Are you based in the United States? Select your country to see jobs specific to your location. ? The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. ? The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. ? The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. Key Performance Areas ? Client Management: Conducts weekly/monthly/quarterly business reviews. Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs. Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires, and what is important for them to succeed. ? Financial Management: Achieves annual top-line revenue generated by the campaign as forecasted, gross margin % month/month as forecasted by finance. Grows headcount, revenue, and margins on accounts. As needed, lead contract negotiations during the lifecycle of the contract. ? Communication: Able to charm and influence people across the world. Provides actionable feedback for improvement/course correction internally and externally. Comfortable influencing across teams/stakeholders. Professionally presents to groups and 1/1 and hosts engaging client visits. ? Operational Management: Demonstrates an attitude where they roll up their sleeves and handle issues that arise. Achieves expectations for their team's contribution to the Contractual KPIs for each account. Reaches the Customer Satisfaction Score of 8+. Responsible for administration of internal/external reporting requirements. ? Strategic Management: Strategizes with clients to ID opportunities for growth. Leads internal team to ensure we have a focus on long and short-term objectives. Identifies risks and provides solutions that allow for innovation and change. Brainstorms with management/peers for best practices. Continuously drives performance enhancement and drives real value initiatives for clients. Desired Skills: Operations Management BPO People Management Strategic Management Performance Reviews Operational Planning Desired Work Experience: 5 to 10 years Desired Qualification Level: Degree About The Employer: Our client is a pioneer in the BPO space, dealing with industries from IT, Retail, Telecommunication and Supply Chain. The number of jobs in each salary range for all: Accredited Resource Consulting Services Ltd #J-18808-Ljbffr