The OrganizationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content, and providing an exceptional customer experience.Join Africa’s most loved storyteller!Reports to: Recon / Payment Platform ManagerDirect Reports: Yes - 6Division: Group FinanceDepartment: Shared Services Centre – Order to CashKey Customers: Recon agents, Retail and Corporate banks, 3rd party Payment platform providers, OTC manager, Recon / Payment platform manager, Consumer Fin Ops Manager, B2B Fin Ops ManagerPurpose of the Position: Manage a team of agents that conduct all bank reconciliations for the company. Maintain collaborative relations between the business and 3rd party financial institutions & Payment Platform providers. Manage the daily bank reconciliations process for all bank accounts. Maintain a working relationship with the Financial Managers across the business resolve customer escalations from these teams promptly.Key Performance AreasOperational DeliveryEnsure effective and efficient execution of all the companies bank reconciliations and escalate incidences when required. Responsibilities of this position include, but are not limited to, those listed below:Ensure effective and efficient execution of all the companies bank reconciliations and escalate incidences when required. Responsibilities of this position include, but are not limited to, those listed below:Manage the bank reconciliation process for collections & payments bank Accounts for SA and Rest of Africa markets. Ensure bank recon agents produce accurate and timely bank recons of various types of system receipts (e.g. debit orders, cash, internet banking, retail receipts) for SA and in-countriesReview all the Great Plains and SAP recons for Rest of Africa markets.Review monthly bank reconciliations and ensure long outstanding items on bank recons are followed up and resolved timeously for SA and Rest of Africa markets.Accountable for ensuring the bank recon agents are performing to expected standards as outlined in the SLA.Actively manage escalations via the FreshDesk & SMAX dashboard for both SA and Rest of Africa markets and ensure prompt resolution of customer queries from the B2C & B2B teams within agreed SLA timelines.Align with the recon/payment platforms manager and provides insight from a reconciliation perspective for all new developments/enhancements etc.Engage & escalate to IT & Recon/payment platforms manager if system issues are identified and ensure prompt resolution.Report on Account Payable uncleared payments and returns from bank and manage SLA between TCM and AP.Ensure bank signatories on all bank accounts are maintained and kept up to date with latest directors/authorised personnel information.Add new users to bank profiles for in-countries and perform maintenance of the profiles.Complete cash reports for in-countryTransfer funds from one account to another to make sure that the cash concentration limits are not bridged for Rest of Africa marketsApprove manual journals on GP.Approve Clarity journals for SA and Rest of Africa markets.Review and approve refunds.Review and approve Balance Sheet recons for Rest of Africa markets.Check stock recon between SAP and GP to make sure that both accounts balancesPeople ManagementAccountable for structuring and managing the bank recon agents from a day-to-day perspective, measuring performance and actively managing and taking proactive steps to fix performance issues.Develop and coach the Banking team to identify talent and build the team to support further growth and expansion of the Company. Strengthen team skills through available training and developmental programsDetermine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executedMentor, motivate and develop team members and ensure that their efforts are recognizedEnsure efficient work flow and work distribution to meet deadlinesProvide positive climate for supportive working relationshipProvide support for all in-country teams Training of new recruit and existing teamsStakeholder Engagement/ManagementProvide guidance to business partners based on issues identified in operations Ensure continued stakeholder sponsorship and alignment across the organisation by attending all operational forums Build partnerships and working relationships within the business to create awareness of risk areAssist with onboarding of countries into SAPOnboarding countries on AccurateQualificationQualification in the Accounting or Financial Management Experience - Required2+ years working experience in a bank reconciliation environmentExcellent knowledge of Portuguese language (written & spoken) Proactive, self-starter capable of driving results without supervisionExcellent leadership, teamwork and communication skillsProven ability to resolve problemsDetail oriented, Analytical, Investigative, problem solverExperience - PreferredExperience in working with the Angola & Mozambique markets Experience in billing, reconciliation and platform managementExposure to SAP ERP, MS Dynamics CRM, Hansen’s ICC, and Clarity is preferableTechnology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus.Technical CompetenciesOperational knowledge of financial accounting and its various components.Practical knowledge of effective governance frameworks and continuous improvement methodologies.Project management expertise.Knowledge of financial accounting theories and ability to apply them proficiently.Technical knowledge of financial accounting systems and Process automation.Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviation.#J-18808-Ljbffr