If you live and breathe excellence, we need to talk!We're looking for a versatile and independent IT Support and Systems Engineer, who will be responsible for providing support to our clients. It's a great time to join our dynamic team of IT professionals. Get all the benefits of working with leading clients in industrial-, architecture-, retail-, and engineering industries in a growing MSP environment.At Shadownet we offer a highly driven and motivated environment. Our technical team is focused on achieving their targets, while delivering outstanding departmental and customer service. The technical team is pressured to continue pushing beyond expectations in order to deliver a world class experience to management and customers alike. We are totally obsessed with delivering nothing less than excellence.In order to stay part of the team you've got to be a self-starter and show initiative. Someone who is comfortable digging in and getting your hands dirty, and ideally, a strong leader... someone capable of clearly communicating your vision to your teammates. Shadownet has "Type A's" in the team so you've got to be able to hold your own and voice your opinion to fit in and thrive in our team.You'll be rewarded with great incentives, appreciation, respect and an environment that's great to work in... Experience counts, but most of all you've got to have passion, responsibility and pride in what you do. At Shadownet we're looking for the best results.... or nothing.Once all is said and done, we then haveFUN.Job DescriptionThe successful candidate's key performance areas will be:Respond to and resolve tickets on the helpdesk within stipulated timeframesProvide telephonic support to clientsProvide first and possibly second line support remotely and on siteMaintain reports on all activities and time keeping to line managerServicing, repair, configuration of PCs, servers, and network equipmentAssisting with research and implementation of solutions for new products and service offerings along with other system engineersRollouts of new installations, network upgrades, projectsCareer Growth:Shadownet is growing and we are looking for team members to grow with us. Polish these qualities and you will have a distinct advantage to progress within Shadownet:Knowledge of business functions, the ability to communicate effectively with other employees in the company in both technical and non-technical roles, as well as customers will further your career and progress.To progress to more senior roles in project and team management, an engineer should demonstrate a leadership mentality and go the extra mile at all times.Proven track record of consistently growing and refining the department in which he/she has worked. You'd need to be hard working, thoughtful, reliable, a stickler for detail and ooze excellence! QualificationsExcellence and high standards MUST form the core of your existence. If you cannot provide excellence 100% of the time – do NOT apply as you will not make it in Shadownet.·5yrs network/server experience with technical support and troubleshooting abilitiesSA driver's licenseOwn reliable vehicleMUST have excellent people, telephone and written communication skillsWorking Knowledge of:Windows Server 2012/16/19Exchange 2013/16/19/OnlineFirewallsSQLIISActive DirectoryWindows 7/8/10TCP/IPDHCPDNSFTPPPTP/L2TP/IPSECSMTPPOPPPPoESNMPRDPPressure resilientGood blend of people/task orientationMultitask focusCustomer-centricAdditional InformationWorking Hours:Monday to Friday 8am to 5pm (outside these hours when projects are taking place)Remuneration Package:Salary:Industry related, based on proven work output and abilitiesBenefits:Hospital Plan Subsidy, Travel and Phone Reimbursement, Various Incentives#J-18808-Ljbffr