Tracker vehicle tracking company, requires the services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg. The Manager of Acquisitions is responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling opportunities whilst ensuring the acquisitions of new customers and conversion of existing customers. The incumbent will need to manage a lead to fitment funnel and drive conversions to consistently achieve and exceed targets. Execution through a team of supervisors forms part of the key performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management of Acquisitions Inbound & Outbound teams to maximize campaign performance and sales performance ensuring that daily sales targets and key metrics are met or exceeded .• Drive the achievement of sales targets by conducting regular team stand-ups, coaching, drive motivational activities for the team.• Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships• Capitalising all communications channels i.e. phone, email, etc. to increase sales & conversion rates.• Drive cross-selling, Upselling, Referral targets and recognise achievements• Measure and motivate team success via Supervisor channel• Source avenues to enhance customer contractability & lead cancellations on maximum dials.• Drive the achievement of sales targets (Tracker core products and VAPs) by creating the necessary motivational incentives for the team.• Post campaign analysis and reporting including lessons learnt to drive continuous improvement.• Design and introduce a customer centric & sales philosophy• Ensure the right staff complement to ensure performance and delivery against targets.• Responsible for the management of staff performance in line with departmental objectives and company performance standards.• Managing quality of data capturing and ISO quality requirements• Develop and motivate staff to levels of maximum potential through training needs identified.• Create and reinforce a high-performance culture.• Administrative duties related to reporting and staff performance• Live and uphold the Tracker values of Care, Accountability, Respect and Excellence • Essential: Matric with a relevant tertiary qualification & NQ5 level 5 qualification in the fields of Sales and Marketing or Contact Centre management.• Compulsory:RE5• Desirable: FAIS; RE1• Computer literate/Product knowledge/Systems• Essential: At least 5 years’ experience in the management of a large Contact Centre Sales team • Essential: 3 Years experience in campaign management in an Inbound and Outbound Sales Contact Centre • Sales orientated• Target Driven• Sound communication skills at all levels • Collaborative and consultative style• Planning, organising and control• Decision making• Assertiveness and decisiveness• Innovative• Negotiation skills• Facilitation and presentation skills• Strong leadership attributes to motivate and achieve success through people• Ability to lead a team successfully and to formulate tactical plans for strategy execution• Ability to work under pressure• Strong business acumen• High degree of emotional intelligence• Change management skills Do you require assistance with the registration or application process ?Click the button below to visit our FAQ/Support page and ask for help.#J-18808-Ljbffr