Vacancy available - Internet Service Provider Service Delivery Agent We pride ourselves on exemplary customer service. One of the many things that sets us apart is the service level that our clients have come to expect, appreciate, and love. Please send your CV to hr@websquad.co.za should you feel like you meet the below requirements. Role Purpose Maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers. Role Responsibilities • Understand customer's strategic, tactical and operational strategy and product/services requirements; • Completing feasibility requests; • Client and reseller liaison,managing their expectations and fostering the relationship with both; • Order placing, tracking and delivering; • Support Help Desk – Use and manage tickets; • Answering incoming calls professionally and transferring them to the relevant person; • Overseeing client onboarding and client management; • Oversee that all internal procedures are complied in ensuring services are delivered; • Effectively solve problems and manage risk to ensure that set targets are met; • Drive collaboration between internal teams assigned to deliver services and value to customers; • Manages pre - and post-sales support areas to ensure seamless introduction of new product services and   propositions to accounts; • Manage the quote and order process to completion; • Work with multiple different teams to understand needs and coordinate tasks; • Manage project schedules and communicate with stakeholders on progress through   reports, presentations, etc; • Productively resolve issues and challenges and report to management to improve the quality of the project. Skills Required · At Least 2 years’ experience in working for an Internet Service Provider or in the Telecommunication Industry · Proficient in Microsoft Suite · Ability to think strategically • Troubleshooting and multitasking skills • Customer-service-oriented mindset • Verbal and written communication skills • Organized and able to manage multiple priorities and projects at the same time • Proficiency with project management tools, methodologies, and software • Adaptability to changing project priorities and requirements in the business • Emotional and social intelligence to understand the needs of team members • Problem-solving skills to tackle team and project issues If you have the skills required then please send your CV to hr@websquad.co.za #J-18808-Ljbffr