Randburg, South Africa | Posted on 01/18/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintacorp 64 PTY Ltd , which has been offering corporate training to the South African government and the private sector since its inception in August of 2011. Our Company The company’s offices are located in Sandton, Johannesburg, with facilities including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors. The company has begun offering services as of the 1st March 2022 Our staff complement at Alinta Tech is proudly racially and culturally diverse. We embrace the policies and principles of Black Economic Empowerment (BEE) and are a 100% black-owned business. We have aligned our business structure and equity accordingly. Job Description Our client, a prominent vehicle tracking company in South Africa with a legacy dating back to the 1990s, is currently seeking dedicated sales agents to join the Acquisitions Call Centre team at the company's head office in Johannesburg. Responsibilities: The Acquisitions Sales Agent is entrusted with meeting sales and lead conversion targets. Effectively market the company to both existing and prospective customers. Conduct thorough follow-ups on outstanding leads and address customer queries promptly. Manage both inbound and outbound calls in alignment with specified campaigns. Demonstrate comprehensive knowledge of the company's products, service offerings, and systems. Negotiate and make pertinent product and service adjustments in accordance with customer requirements, product pricing, and the overall sales strategy. Handle customer queries and complaints with competence, efficiency, and professionalism, adhering to the company's quality standards and values. Promote and sell value-added services to customers. Execute up-selling strategies for company products. Obtain referrals from new customers to further expand the client base. Provide regular feedback to intermediaries, management, and other departments regarding the status of leads. Ensure that quality benchmarks are consistently achieved. Effectively manage time and workloads to meet deadlines and targets. Align personal behavior with the company culture and values. Strive to meet and exceed individual performance requirements. Requirements Skills and Competencies: • Proficient selling skills, including objection handling and negotiation techniques. • Customer-centric approach with a focus on meeting customer needs and expectations. • Meticulous attention to detail to ensure accuracy and precision in tasks. • Driven by deadlines and committed to achieving results. • Proactive and self-motivated, demonstrating initiative in approaching tasks. • Strong teamwork skills, fostering collaboration within the work environment. • Judicious decision-making and effective problem-solving abilities. • Ability to handle stress with resilience and maintain composure under pressure. • Exceptional interpersonal and communication skills. • Demonstrated ability to influence others positively. Job Requirements: • Successful completion of Matric (High School Diploma). • Minimum of 1-year previous call center experience in a sales environment is essential. • Possession of 120 FAIS credits. • Proficient knowledge of MS Office, with a focus on basic or intermediate Excel skills. #J-18808-Ljbffr