Work Location:180 Garsfontein Road, Ashlea Gardens, Pretoria.Job Purpose:To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.Minimum education (essential):MatricMinimum education (desirable):A+ or equivalent technical qualificationN+ or equivalent technical qualificationMCSE, or similarMinimum applicable experience (years):1 - 3 yearsRequired nature of experience:Setup, configuration and troubleshooting of desktop/notebook hardware and softwareSupporting standard end user applicationsSupporting printers and print servicesWorking knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)Cloud Service SupportAbility to perform basic repairs on laptops, desktops and some peripheralsSkills and Knowledge(essential):Microsoft Windows 7, 8, 10Microsoft Office 2010 - 2016, 365Mac OSRemote Desktop SupportNetworking diagnosticsWired and Wireless NetworkingPrinter TroubleshootingGmail and GSuite supportSkills and Knowledge(desirable):Salesforce administrationData Analytics setup and interpretationEssential Competencies:Examining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing ProceduresManaging TasksUpholding StandardsProducing OutputTaking ActionImportant Competencies:Providing InsightsEstablishing RapportConveying Self-ConfidenceShowing ComposureThinking PositivelyEmbracing ChangeInviting FeedbackUnderstanding PeopleValuing IndividualsMeeting TimescalesChecking ThingsPursuing GoalsIT Administration 45%Maintain records of software licenses and assets.Assign software licenses and manage access.Manage stock of equipment, consumables and other supplies.Manage HH CCTV, ensuring on-time and accurate functioning and managing requests for footage.Monitor compliance with IT processes and rules.Assist with onboarding and offboarding employees.Manage GSuite and email related support / setups.Manage Slack subscriptions and access.Report on system performance and use.Manage and maintain the VOIP phones and system.Manage Twilio instance and analytics.Salesforce Administration 15%Manage Salesforce licenses (including supplier liaison).Assign and manage licenses internally.Manage User setup and configuration.Manage User permissions.Manage Salesforce Admin setup and configuration.Document Of Salesforce setup processes.Troubleshoot system and help log and fix errors.Offer on-site support to users.Setup and maintenance of TV’s in the Hearing Hub with relevant, real-time analytics.Desktop and Hardware Support 20%Install, maintain, and configure required software.Act on IT support tickets and requests from employees, escalating for approval as required..Plan and undertake scheduled maintenance and keep maintenance records.Assist with audio-visual requirements for meetings.Repair equipment and replace parts.Request quotes from suppliers.Configure and maintain printers.Keep Hearing Hub PC’s updated: new passwords and software updates every month.Enforce and monitor HIPAA and GDPR compliance on desktops.Manage work files and change logs for traceabilityNetwork Administration 15%Maintain internal networks.Plan network requirements.Manage internet connectivity and speed.Manage internet access, routers, maintenanceManage user access.Maintain network hardware.Manage accounts and supplier relationships.Perform upgrades and maintenance on systems.QMS 5%Ensure that QMS guidelines are adhered to.Ensure that all supporting documents are kept to date.Ensure that all processes are kept relevant.Ensure that all Cyber Security related processes are adhered to.This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee’s performance will be reviewed based on the agreed upon objectives.#J-18808-Ljbffr