Minimum Requirements: Matric Relevant Management or Contact Centre Certifications (desired) 5+ years in Contact Centre's 3+ years in Contact Centre Management / Supervision Team management / supervision Enforcing OPs and Company Policies B2C / DTC sales Customer relations Telephonic sales E-commerce platforms Technical support Sales and reporting Working within a digital environment Working across different time zones with different countries Skills and Knowledge (essential): CRM system experience (i.e. Salesforce) E-commerce platforms (Big commerce, Shopify) Excellent English skills with neutral tonality Conversion rates and sales funnels Conflict management Monitoring and measuring of performance metrics Google Suite Performance and probation management Relevant Labor legislation Responsibilities: Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales or support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPIs. #J-18808-Ljbffr