Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: Implement and monitor the QA process (Internal call centres QA)Conduct call assessmentsTrend ReviewsCoach staff for QA/Performance improvementStaff trainingRequirements:Qualification in Call Centre ManagementRecognised qualification recognised by FSB3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)2 Years’ Call centre Supervisory experiencePosted 2023-05-06#J-18808-Ljbffr