Our innovative and growing company is searching for candidates for the position of collections rep. Responsibilities for collections rep Negotiate payment options and create payments/postdates in collection system as authorized by the borrower Maintain customer files by obtaining updated demographic and financial information on each call and maintain clear and concise documentation of all attempts and/or contact made and received Take ultimate accountability for the achievement of goals set forth for them by management Perform payment authorizations Handle incoming calls from customers to answer questions about their account, resolve issues, update account information Handle incoming calls from retail locations to assist in setting up new customers Contact customers through outbound calls to verify account information, encourage them to finish their application and initiate a lease Utilize negotiation techniques and partner with past due customers to establish acceptable payment arrangements Adhere to Collection regulations and compliance requirements Assist with Fraud related contacts, order review assessment, and applicable support work Qualifications for collections rep High school diploma or state equivalency certification required Excellent written human relations and influencing skills Handles complaints ranging from quality of service issues to simple billing disputes Problem solving, sound writing, effective communication, critical thinking, active listening, detailed oriented Must be flexible and able to prioritize Detail oriented, quick learner and accurate Excellent customer service skills and ability to work in a fast paced environment #J-18808-Ljbffr