ESSENTIAL SKILLS REQUIREMENTS: IT application operations experience IT application integration experience (e.g., REST APIs) Solid Linux skills Basic enterprise IT network know-how, including network security (firewalling) Container-based application virtualization experience (Docker) Programming skills (preferred: Python) ITIL processes (incident, change, problem management) Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: Experience with firewall rule management tools (preferred: Tufin) Experience with IT orchestration&automation solutions (e.g., Rundeck, Ansible) Skills in further programming languages (e.g., JavaScript) Operational Management duties such as long-term planning to create initiatives that further the overall goals Self-starter Strong interpersonal and communication skills Strong ability to understand and interpret business needs and requirements with the ability to move concepts through to proposal and finally successful implementation Agile working methods (e.g., Scrum, Kanban) Experience in IT provider steering Excellent interpersonal and organizational skills with the ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues/users Proper release management process and procedure knowledge Willingness to deal with (talk to) our customers, who may be foreign, and navigate language barriers Ability to work as part of a team, interdependently as well as independently, and submit deliverables on time and in excellent quality Ability to handle any situation and work under pressure WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? - IT Degree and/or relevant qualifications / 1 year+ of experience - Linux Administrator knowledge - Programming knowledge - Basic enterprise IT network know-how, including network security (firewalling) WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Development and maintenance of the Firewall rule management platform/application Alignment with stakeholders (technical requirements as well as process or IT security governance requirements) Go-live preparation and post go-live support Problem, Change,&Incident Management Applications Operations support and other operational support as required Implement and maintain internal controls that mitigate business risk while complying with policy and procedures Flexibility in terms of taking up different tasks within a project or work Willingness and ability to travel for up to 2 weeks at a time international Proactively propose solutions to improve the support of (new) business processes Create and update management and technical documents in Confluence Standby, shift work, and public holiday work required from time to time Documenting known errors and resolutions in the solution database Preparing User/How-to Manuals and conducting training for other team members #J-18808-Ljbffr