Salary: Market relatedLocation: Kameeldrift, PretoriaJob type: PermanentIndustry: HospitalityReference Number: RDT.K.CBM.03042024COMPANY DESCRIPTION:Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Conference and Banqueting Manager to join their team as soon as possible.JOB DESCRIPTION:A Banqueting & Conference Manager responsible for coordinating events, managing staff, and ensuring customer satisfaction. Responsible for planning, execution, and closure of events, such as conferences, trade shows, meetings and banquet functions and coordinate with various departments to ensure that everything runs smoothly, from setting up the event spaces to providing catering and audio-visual equipment. The Banqueting & Conference Manager will supervise the work of B&C team and provide guidance as needed. The Banqueting & Conference Manager are also responsible for managing budgets, controlling Beverage and Operation Equipment stock, and ensuring compliance with legal requirements. Must have excellent communication and organizational skills, are adept at problem-solving, and have a background in event planning or hospitality management.MAIN DUTIES & RESPONSIBILITIES:Receiving, interpreting and distributing function sheets. Liaising with the G&C department regarding function sheets and ensuring strict compliance to what the guest is expectingSales & Marketing of the C&B department, partaking in site inspections and taking responsibility of the departmental revenue goalsTo ensure that profit margins are maintained in the Banqueting department and agreed costs not exceeded through effective control systemsResponsible for management of all staff activities, implementing & monitoring standards, driving professionalism, providing feedback to Food and Beverage Manager, managing performance, engendering support, and building loyaltyManaging, directing, and coaching of all permanent and outsourced staffResponsible for directing work, addressing complaints & resolving problems in the C&B departmentResponsible for discipline in all banquet venues, readiness of all venues, cleanliness, mise en place, staff levels, uniforms, food presentation, buffet displays, food, and drink service sequence as well as the overall standards of service in the C&B departmentResponsible for daily control of all operating equipment, beverage stocks, linen, and consumables counting, issuing, storage area cleanliness etc. Responsible for daily cash-ups, timekeeping of line staff and POS charges Responsible for staff training to ensure compliance and competency, monitoring staff productivity and communicate to Food and Beverage for any shortcomingsActively work with and engage the team, contribute towards positively changing staff behaviour, delivery of service standards, ensuring guest satisfactionApply a Think on your feet approach passionate, embracing, proactive, and committedConstantly work on the floor during service times to test guest feedback, coach staff and remedy issuesEnsure that all aspects of safety and hygiene are stringently enforced as directed by the relevant legislation and standard operation procedures of the CompanyEnsure staff always follows procedures regarding the safety and locking-up of conference venuesResponsible for compiling rosters in the absence of the F&B Manager and assist with Duty Manager shifts as requiredEnsure the conference delegates / clients complete the relevant evaluation forms to enable feedback and rectifying issues if anyEnsure that all maintenance issues are recorded and attended to by the Maintenance teamWilling and able to stand in as F&B manager during his off days or if the position is vacant EDUCATIONAL REQUIREMENTS:Grade 12 Hospitality DiplomaEXPERIENCE AND SKILLS REQUIRED:Must have 3yrs experience in similar positionManagement experience (4 yrs.) Hospitality experience (5 yrs.) Experience in running function of up to 600 pax at a 5-star level Micros system experience Computer literacy work previously at the bar, hotelUnderstanding stock count processHave good technical understandingPOPIABy Submitting your CV, you confirm that:We may retain your personal information in our database for future matching.We may contact you when suitable opportunities arise.The information you have provided to us is true, correct and up to date.We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.#J-18808-Ljbffr