ESSENTIAL SKILLS REQUIREMENTS: Diploma / Degree in IT or relevant experience in Information Technology Qualification Alternatively, sufficient IT working experience including IT Service Desk, hardware configuration, and technical support Fluent in English, including business reading and writing Proficiency in Microsoft Operating Systems local and remote administration and Microsoft Office applications Strong problem-solving skills with the ability to analyze and troubleshoot potential solutions Data analytics and trend analysis Presentation skills Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: Technical back-end application configuration knowledge beneficial to understand functionality of servers, databases, device patching, license management, etc. QUALIFICATIONS / EXPERIENCE NEEDED: 3+ years working experience in IT IT Service Desk experience highly beneficial #J-18808-Ljbffr