ESSENTIAL SKILLS REQUIREMENTS:Diploma / Degree in IT or relevant experience in Information Technology QualificationAlternatively, sufficient IT working experience including IT Service Desk, hardware configuration, and technical supportFluent in English, including business reading and writingProficiency in Microsoft Operating Systems local and remote administration and Microsoft Office applicationsStrong problem-solving skills with the ability to analyze and troubleshoot potential solutionsData analytics and trend analysisPresentation skillsAny additional responsibilities assigned in the Agile Working Model (AWM) CharterADVANTAGEOUS SKILLS REQUIREMENTS:Technical back-end application configuration knowledge beneficial to understand functionality of servers, databases, device patching, license management, etc.QUALIFICATIONS / EXPERIENCE NEEDED:3+ years working experience in ITIT Service Desk experience highly beneficial#J-18808-Ljbffr