Sales and Service Manager page is loaded Sales and Service Manager Apply locations Pretoria time type Full time posted on Posted 2 Days Ago job requisition id R12967 Job Description To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve objectives. Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team. Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets. Proactively drive client conversions to main bank through salary deposits. Actively coach team members to effectively resolve queries and complaints that are escalated. Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements. Ensure corrective actions are implemented immediately. Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients. Continuously assess own performance, seek timely and clear feedback and request training where appropriate. Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance. Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation, achieve efficiencies and increase competencies. Job Details Application Closing Date 22/05/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way. #J-18808-Ljbffr