Job Description: To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). [ads1] Job Responsibilities: Forward the notification of death received from executor, by internal mail, email and fax, to all the relevant business units (i.e. AVAF, Credit Card, Fund Managers and Wills) within ABSA depending on accounts listed on the deceased clients’ portfolio. Recover service charges from the deceased estate by either debiting the clients account, depending if funds are available, or sending a tax invoice to the executor Ensure that telephonic communication with clients is handled professionally at all times and that accurate feedback is provided to the clients timeously. Prepare the certificate of balance by extracting information on all deceased debit and credit accounts from BTP, annotate balance as at date of death and manually calculate the interest accrued. Scrutinize enquiries for holds that prohibit closure and forward request to remove hold to relevant business unit e.g. Cheque book in library hold refer to Collection Branch Security hold refer to Forensics Department telephonically. – – Bad debt and insolvency hold has to be referred to Third Party Management by Mail Message Service (MMS) on the Online Collection System (OCS) etc. Extracting basic enquiries from CIF/ BTP for each account that should be closed, Prepare the income tax certificate by extracting information on all deceased debit and credit accounts from BTP; annotate balance as at date of death and manually calculating interest earned, during the current tax year, and for previous tax year certificates extract and print from BTP or archival system. Request all outstanding documentation by email from executors. On instruction from the executor, prepare accounts for closure by: Job Requirements: NQF Level 6 or equivalent Computer literate (MS Office) Deceased estates BTP and OCS Experience Basic telephone etiquette 12 months Learnership exposure Job Details: Company: Absa Group Limited Vacancy Type: Full Time Job Location: Pretoria Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr