Systems Support&Maintenance Work on existing Dynamics 365 and Power Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform application support to achieve customer satisfaction and service excellence. Accountable for problem resolution and implementation of corrective actions where required. Working with other team members to analyze system functions and review functional and technical specifications. Understanding incoming incidents and replicating these on UAT/ QA / Sandbox environments to allow for fix verifications support. Ensure high standards of customer engagement and services are maintained. Expected to complete work-related training and learning to obtain relevant Microsoft Certifications for the Power Platform. Writing supporting documentation. Compliance Operates within controls and procedures in order to ensure the integrity of company. Identifies and reports risks or areas of concern to management within own department and area of responsibility. Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure. Customer Service Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services. Represents company in meetings with relevant stakeholders. Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values. EDUCATION Bachelors degree in computer science, Information Systems, or equivalent. Proven experience as a Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics 365 and its integration with other business systems. Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Microsoft Dynamics 365 certification. EXPERIENCE: Demonstrable development experience in Microsoft Power Platform - Microsoft PowerApps, Power BI, and Power Automate. (essential) Previous experience as part of a support team. Experience in Data, UI, Logic, Data Verse and Visualizations. Experience with Office 365, Dynamics 365. Industry experience working in software development environments. Strong ability to manage multiple client relationships simultaneously. Strong customer engagement and delivery experience. Experience with Azure / Cloud concepts Knowledge. Experience in Azure, Azure DevOps and PowerShell. Experience in SQL Server or another SQL-based relational database. Experience in a .NET programming language, preferably C#. Any MS certifications. SharePoint 365. Technical knowledge of Dynamics 365 Customer Engagement, including development of Plugin Assemblies, Web Resources and Data verse Customizations Experience across elements of the Power Platform including Canvas Apps, Power Pages, Power Automate Experience with Microsoft technologies an advantage including .NET, C#, SQL, SSIS and SSRS Experience with web development is also an advantage, including HTML, CSS, and TS/JS Microsoft Azure experience, e.g. App Service, Function Apps, Logic Apps, Service Bus Experience with writing unit tests. Microsoft technical certifications (Dynamics 365 / Power Platform / Azure) Agile project delivery experience Ability to address/rationalize application issues and understand the technologies supporting the application. Excellent documentation skills including developing functional and technical specifications. Drive to rapidly deliver value to customers through complex Dynamics CRM implementations. #J-18808-Ljbffr