Ability Executive Recruitment | Full time General Manager - Super-regional Shopping CentrePretoria, South Africa | Posted on 06/06/2024 To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. This position will require an all-rounded property professional. People Management Performance ManagementWork unit climate Marketing of Space & Renewals Ensure the correctness of the vacancy (stock) list and inform Finance & Operations Managers.Marketing plan, based on vacancy list, including determining tenant mixLease Negotiations (according to approval framework & mandate)Draft motivation for approvals of dealsCommunication with brokers, marketing programmeSustainable income stream secured, whilst taking account of the viability of tenant (trade densities) and required tenant mix, as well as profile and image of buildingRetain or replace tenant in time at optimal rateContract administration accurate, complete and on timeTenants fully installed and in time as per specifications within the agreed time frameAttract and approve targeted tenantsVacant space let at optimal rate, while taking account of sustainability of the income streamMonitoring of outstanding renewals - assistant managersSupport to assistant managers ito higher level or complex deals & negotiations. Property Management Service Contractors Assist with specifications and finalisation of service contracts according to needs in conjunction with Facilities ConsultantMonthly audit of contracted expensesManage service contractors and liaise with management of contractors Inspections Manage inspection programme with Operations ManagerInspections with Facilities Specialist centreAd hoc inspections where necessaryTenant InstallationsOversee tenant installation processes Maintenance & Repairs Oversee running and planned maintenance OHS Act & other statutory requirements Health & Safety meetingsMonitor OHS Act complianceMonitor compliance to other relevant statutory requirements Recordkeeping & Administration Updating of relevant data in SAP / MDA / NICORMonitoring maintenance of SAP / MDA / NICOR data by Operations Managers & consultantsParking auditMonitoring of insurance claimsCAD - new requests, changes, updates Reporting & Management Meetings Prepare management pack, in conjunction with FinanceCo-ordinate, arrange & attend management meetings - act as chair where possible Budgeting: Income & Expense Control Budgeting Provide inputs into income & expense budgets based on knowledge of the property market in the clusterManage income & expenses Expenses Approval & Managing internal ordersEnergy management - in conjunction with technical consultantsRecovery rate of at least 85%Evaluate municipal accounts & implement corrective measuresMonitoring of company expenses & implement appropriate cost reduction (example telephone accounts)IncomeMonitor actual income vs. budgetEvaluate outstanding rent-roll - timeous follow-up & corrective measuresVacant space strategy in conjunction with Regional ManagerConfirm validity of transactions for commission claims Tenants Monitoring of Call Logging system - logging, follow-up, reports, trends, query resolutionActive use of the system by clusterControl interaction between tenants & other company divisionsPositive relationships with internal service providersTenant visitation programme (should include discussion re turnover performance)Tenants meet required standards and contractual obligations with reference to user clauses External Clients Feedback to external clients - including issues identified & recommendation of corrective measures.Implementation of instructions from KAM (Key Account Management) regarding client requirementsBrokers (lower involvement in Retail)Broker queries, assistance with deals Public & Community Involvement Liaison on a daily basis with internal and external parties, including involvement in forums, business chambers, Policing Forums, etc and establishing & maintaining relationships with the local community.Trading Density Management (obtain turnover figures, analyse and discuss with tenants, discuss corrective measures)Feet countsEvaluation of retailersPromotions & Marketing (where promotions company is not appointed)Management of Promotions Contractor (incl promotions, court income, etc.Implementation of standard tenant criteria per centreVisioning sessions with professionalsInvolvement in Project Planning StageTenant mix & relocation of tenants if requiredRelaunch of Shopping CentreRequirements 5-8 years experience in the property/centre management industry. A Business (marketing) or a property related tertiary qualification would be a recommendation.#J-18808-Ljbffr