Ability Executive Recruitment | Full time General Manager - Super-regional Shopping Centre Pretoria, South Africa | Posted on 06/06/2024 To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. This position will require an all-rounded property professional. People Management Performance Management Work unit climate Marketing of Space&Renewals Ensure the correctness of the vacancy (stock) list and inform Finance&Operations Managers. Marketing plan, based on vacancy list, including determining tenant mix Lease Negotiations (according to approval framework&mandate) Draft motivation for approvals of deals Communication with brokers, marketing programme Sustainable income stream secured, whilst taking account of the viability of tenant (trade densities) and required tenant mix, as well as profile and image of building Retain or replace tenant in time at optimal rate Contract administration accurate, complete and on time Tenants fully installed and in time as per specifications within the agreed time frame Attract and approve targeted tenants Vacant space let at optimal rate, while taking account of sustainability of the income stream Monitoring of outstanding renewals - assistant managers Support to assistant managers ito higher level or complex deals&negotiations. Property Management Service Contractors Assist with specifications and finalisation of service contracts according to needs in conjunction with Facilities Consultant Monthly audit of contracted expenses Manage service contractors and liaise with management of contractors Inspections Manage inspection programme with Operations Manager Inspections with Facilities Specialist centre Ad hoc inspections where necessary Tenant Installations Oversee tenant installation processes Maintenance&Repairs Oversee running and planned maintenance OHS Act&other statutory requirements Health&Safety meetings Monitor OHS Act compliance Monitor compliance to other relevant statutory requirements Recordkeeping&Administration Updating of relevant data in SAP / MDA / NICOR Monitoring maintenance of SAP / MDA / NICOR data by Operations Managers&consultants Parking audit Monitoring of insurance claims CAD - new requests, changes, updates Reporting&Management Meetings Prepare management pack, in conjunction with Finance Co-ordinate, arrange&attend management meetings - act as chair where possible Budgeting: Income&Expense Control Budgeting Provide inputs into income&expense budgets based on knowledge of the property market in the cluster Manage income&expenses Expenses Approval&Managing internal orders Energy management - in conjunction with technical consultants Recovery rate of at least 85% Evaluate municipal accounts&implement corrective measures Monitoring of company expenses&implement appropriate cost reduction (example telephone accounts) Income Monitor actual income vs. budget Evaluate outstanding rent-roll - timeous follow-up&corrective measures Vacant space strategy in conjunction with Regional Manager Confirm validity of transactions for commission claims Tenants Monitoring of Call Logging system - logging, follow-up, reports, trends, query resolution Active use of the system by cluster Control interaction between tenants&other company divisions Positive relationships with internal service providers Tenant visitation programme (should include discussion re turnover performance) Tenants meet required standards and contractual obligations with reference to user clauses External Clients Feedback to external clients - including issues identified&recommendation of corrective measures. Implementation of instructions from KAM (Key Account Management) regarding client requirements Brokers (lower involvement in Retail) Broker queries, assistance with deals Public&Community Involvement Liaison on a daily basis with internal and external parties, including involvement in forums, business chambers, Policing Forums, etc and establishing&maintaining relationships with the local community. Trading Density Management (obtain turnover figures, analyse and discuss with tenants, discuss corrective measures) Feet counts Evaluation of retailers Promotions&Marketing (where promotions company is not appointed) Management of Promotions Contractor (incl promotions, court income, etc. Implementation of standard tenant criteria per centre Visioning sessions with professionals Involvement in Project Planning Stage Tenant mix&relocation of tenants if required Relaunch of Shopping Centre Requirements 5-8 years experience in the property/centre management industry. A Business (marketing) or a property related tertiary qualification would be a recommendation. #J-18808-Ljbffr