HEAD RESTRUCTURING&BUSINESS OPTIMISATION HEAD RESTRUCTURING&BUSINESS OPTIMISATION Manages the implementation the bank’s target operating model, to improve the bank's overall processes and procedures to achieve efficiency and productivity. Description Business Stabilisation and Target Operating Model Embed-ment Manages the implementation the bank’s target operating model, to improve the bank's overall processes and procedures to achieve efficiency and productivity. Collaborates with the bank’s executive committee in designing, assessing, and enhancing the organisational structure of the bank; fostering executive alignment and mobilisation. Identifies and implements short to long-term measures to reduce the organisational impact of transitioning from the current state to future state operating model. Formulates and implements initiatives designed to settle the organisation and refocus on employees on the business-of-the-business, while managing effective integration planning and implementation of all restructure-related activities. Works collaboratively with the People and Culture division to design and develop employee support interventions to ensure that employees are equipped to perform optimally within the new operating model. Business Process Optimisation Establishes frameworks and advises on the best-in-class business process re-engineering techniques to implement across the bank. Oversees the in-depth analysis of existing workflows and re-designs multi-function business processes of varying degrees of complexity to enhance the bank’s operational efficiencies, service delivery, and profitability. Implements the requisite tools required for collecting and measuring relevant data, identify key performance indicators (KPI), and facilitates a data-driven analysis of critical functions within the bank. Policy and Standard Operating Procedure Optimization Guides and directs procedure analysis for SOP Optimisation to achieve consistency and drive efficiencies within and across functional areas and divisions in the organisation. Facilitates workshops to review actual operations and existing SOPs to ensure that client eccentricity and business enablement principles are embedded in procedures across the bank. Driving Transformational Change Ensures that the bank’s restructuring-related change initiatives deliver stated objectives on time and within budget. Oversees the formulation and implementing change management strategies and plans that maximise employee adoption and usage of new processes, systems and technologies; while minimising resistance. Oversees the utilisation of insights from organisational culture and behaviour assessments to design and deliver optimal change programmes. Drives faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees across all divisions and functional areas. Works collaboratively with the People and Culture division to provide coaching for senior leaders and line managers within the bank; to equip them in becoming effective change sponsors to guide direct reports through transitions. People Management Determines the human resource requirements and recruits appropriate individuals, in accordance with the expected deliverables Compiles Performance Management documentation in collaboration with staff members in terms of: Performance Output Profile requirements Key Performance Areas Personal Development Plan Conducts performance reviews in accordance with policies and procedures and take corrective actions where necessary in accordance with policies and procedures Qualifications A Postgraduate tertiary qualification in Business Management (Ideal - MBA) Experience 10 years Experience in a revenue-generating role in financial services 10 years Operational and general management as well as leadership experience in a comparable environment 5 years Management consulting in Business Improvement and/or Strategy Ideal - 3 years Experience running a team or business division in the financial services sector Computer proficiency Strategy formulation and execution Process mapping and optimisation People leadership Business acumen and strategic advisory experience #J-18808-Ljbffr