Hospitality and Outdoor- New Vacancy- Front of House ManagerRequirementsCandidate MUST reside in Pretoria- EssentialDiploma or equivalent in Hospitality Management- PreferredPrevious 2-3 years’ experience as a Front Office Manager/Supervisor or in a similar capacity within a luxury hotel or resort setting is- Essential.Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence. Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders. Proficient in hotel management software and reservation systems to ensure efficient handling of bookings and inquiries. Fully computer literate with MS Office tools. Financial acumen and budget management skills to ensure optimal utilization of resources. Exceptional problem-solving and decision-making skills to handle challenging situations effectively. Detail-oriented with a focus on maintaining high standards of service and guest satisfaction. Flexibility to work in a fast-paced environment, including weekends and holidays. Additional certifications or training in hotel management or guest services are advantageous Key Performance Areas & Main Duties: Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay. Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service. Reservations Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue. Check-in/Check-out Process: Ensuring a smooth check-in and check-out process for guests, minimizing wait times, and resolving any issues that may arise during these procedures. Front Office Administration: Handling administrative tasks related to the front office, including managing budgets, preparing reports, and ensuring adherence to hotel policies, procedures and brand standards. Collaboration: Coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences. Training and Development: Providing ongoing training and development to the front office staff to improve their skills and knowledge in guest services and hotel operations. Package on offerR apply below pm, depending on experience#J-18808-Ljbffr