Your relevant education and experience will help you to suceed in the following duties:Effectively maintaining underwriting standards and providing quality client service:Issuing new policies, renewals and endorsements Prepare new business quotes.Underwrite in accordance with standards, policies and proceduresSupport sales team in acquiring and retaining profitable businessAttend to administration and written communicationEnsure that all documentation is processed accurately & correctlyEnsure documentation is checked and authorised if appropriate prior to dispatchEnsure queries are resolved as per company standardsNegotiating renewal terms and preparing the renewal documentation.Ensure renewal reviews are completed timeouslyEnsure retentions are calculatedRequest, monitor survey and survey requirements as per laid down proceduresCorrect unprofitable policiesEnsure policies are not overexposedChecking policies before sending to clientsTelephone contact with clients when they phone in with queries or amendments/ additional coversSaving all work electronicallyService delivery to ensure customer satisfaction:Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goalsShare knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Maintain effective people practices:Align own behaviour with the organization culture and values.Share and transfer product, process and systems knowledge to colleagues.Collaborate and work with the Underwriting team to ensure required service levels are delivered.Continuous improvement to ensure effective service:Ensure adherence to organizational policies, practices and procedures.Identify and recommend areas / ways to improve processes.