Yearning for More in Your Career? Explore Possibilities. We are seeking a Technician to join our team. As a Technician, you'll play a crucial role in ensuring the smooth operation and optimal performance of computer systems combining technical proficiency with problem-solving abilities and effective communication skills.ObjectiveSoftware and Hardware support to Customer sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. The technician will be responsible for compliance with SLA commitments as per contractual agreements.What you’ll do:Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic)Customer Technical LiaisonGeneral fault-finding TroubleshootingInfrastructure Fault Finding CommissioningProject CommissioningSystem CommissioningTechnical Training (Customer Internal)Technical sales lead developmentService Calls: Support on all hardware/software installed on all sites.Ability to assist HLS with issues in various databases for example SQL Express etcEnsure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up-to-date maintenance documentation to provide proof of the services rendered.General admin duties include: Timesheets/ Documentation/ Reporting/ Health SafetyTraining – Customer Training, Supplier Training, Training of Technical AssistantsPeer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participationYour expertise:Function-related experience: 5 years+Leading teams: 2 yearsProject experience: 2 years3+ years security software hardware installation experience5 + years BES/SQUBE or SYNERION Software hardware implementation and commissioning experienceNetworking Skills – TCP/IP, DHCP, Static VLAN (N+ will be beneficial)Electronic Skills – Low Current Power, Relays.Experience in installation of Turnstiles, Vehicle Barriers, MantrapsExperience and certification in the installation commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)Experience and Fire Certification an advantageBuilding Management design and implementation an advantage - TridiumExperience in servicing/installing HW / SW supplied by NEXTEC SBT and otherElectronic Security and Safety SystemsStructured and methodical with fault finding.Access Control SkillsCCTV SkillsGeneral Market Knowledge – Understanding the high demand of Customer ServiceSoftware installation skills.Hardware installation skills.Qualifications required:Gr 12 or equivalent College diplomaMCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantageAccess Control and or Time and Attendance system(s) training certificationSQL Language Query Experience/Certification an advantageMicrosoft Office competent (Word, Excel, Visio, and PowerPoint)PSIRA Certified (Grade E-C)CCTV – Hikvision, Bosch, MilestoneAccess Control – Impro, Gallagher, ZKFire – Ziton, TechnoswitchTime and Attendance - BES Suite, SQUBE Systems, Jarrison, KronosBasic ElectronicOther information applicable to the opportunity:Permanent PositionLocation: Port ElizabethTravel: Occasional Basic traveling