Requirements:Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star HotelShould be experienced within all different areas of a HotelPolite, friendly person with a strong personality that can think on their feetWell spoken and well presented individualStrong leader who have been in charge of employees beforeMust have grade 12 and be computer literatePrevious experience on Opera and Micros would be an advantageFormal hospitality degree/diploma preferableResponsibilities:Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.Effective leadership, manage and oversee all departments within the hotelPlan and manage the day to day operations effectivelyDrive the broader goals of the hotel in relation to all outlets mentioned aboveTo ensure consistent acquisition and maintenance of guestsThe managing of Human Resources paperwork for the entire hotelEnsure the required policies, procedures and administrative systems and controls are in placeDay to day guest interaction to receive feedback and actively implement necessary actionOverseeing and assisting in departmental stock takesAdherence to all company practicesLeading, training and motivating the teamDrive the hotels quality plan and implement all required standardsTo stand in and perform the duties of an Acting General Manager in the absence of the General Manager