Sales - Customer Service Rep (Food/Packaging Industry) Job Details Here’s how the job details align with your profile. Job Type Full-time Permanent Location Pinetown, KwaZulu-Natal Full Job Description A well-established Packaging company has a vacancy for a Sales Rep Administrator. This position is based in Westmead, Pinetown, Durban. A CSR will serve the purpose of a liaison between a customer and the relevant internal departments within Packaging World. The target is to ensure excellent service standards and respond efficiently to customer orders and queries in order to maintain high levels of customer satisfaction. The successful incumbent will be expected to perform the following duties, not limited to: Skills and Abilities Strong telephone etiquette – confident communicator with negotiation skills. Excellent customer service skills, written, verbal communication, and listening skills. Ability to demand plan, multi-task, organize, prioritize, and manage time effectively. Professional, warm, and friendly disposition always. Good understanding of Syspro and Microsoft Office. Ability to work independently with minimum supervision and have a high degree of reliability. Must possess a sound knowledge/understanding of the packaging business. Must take initiative and be proactive. Positive team player willing to work beyond office hours to help others reduce workloads to achieve company goals. Highly motivated and target-driven. Relationship management skills and openness to feedback. Responsibilities&Tasks Managing incoming calls and customer service inquiries. Capture customer orders and follow through from start to end to ensure that customers' orders are met OTIF. Handle customer complaints by liaising with the QC team to ensure complaints are closed out in the required time frame and provide a solution to prevent recurrence. Type and forward quotations for prospective customers to the rep. Ensure that customers have forward planned orders with PW so that raw material can be secured. An SLA is a pre-requisite in support of forward planning. Build/improve sustainable relationships and trust with customers through open and interactive communication to achieve customer satisfaction. Go the extra mile with customer engagement. Qualification and Experience Requirements A minimum of 2-3 years relevant experience gained, preferably with a Customer Service/Internal Sales background. Packaging industry experience would be advantageous. To apply for this vacancy, please send an updated CV to melisha@packagingworld.co.za. Should you not be contacted regarding this position within 5 working days from the closing date, please regard your application as unsuccessful. Closing date 30 SEPTEMBER 2024. #J-18808-Ljbffr