Minimum requirements for the role:Must have a Tertiary Qualification in Hospitality or Hotel ManagementMinimum 3 years experience as Duty Manager or Assistant Hotel Manager will be requiredA certificate in First Aid, Fire Fighting and/or Health and Safety would be advantageousPrevious 5-star Hotel experience would be advantageousMust be computer literate with proficiency in the use of ProtelMust have a Valid Drivers license and own reliable transportThe ability to work shifts, including night shift is essential for this role The successful candidate will be responsible for: Facilitating a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback.Dealing with and or escalating guest challenges/ complaints.Monitoring guest feedback received on check-out and digital platforms and driving feedback via social media platforms.Ensuring all guest facing teams maintain a professional and polished look by adhering to the company dress code.Enforcing a zero-tolerance disciplinary code.Working closely with Finance and Reservations teams.Driving guest feedback to the relevant teams and scheduling training on challenging feedback.Communicating occupancy changes to all departments.Providing training on Front Office Procedures / SOPs.Driving PIT check procedure (Pre/In/Post) and managing guest profiles and preferences obtained through central reservations upon check-in/out.Managing the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.).Managing O-status (zero balance) and Management Accounts, the stationary and Front Office budgets.Minimising waste and controlling resources within the assigned department.Managing the Front Office floats (reception and "Forex")Ensuring, enforcing and maintaining Health and Safety regulations. Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates