A new opportunity has become available for a Payment Support Consultant to join our Operations team based in Cape Town or Pretoria.The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations /products that affect remittance transaction completion.The Payment Operations Specialists reports directly to the Payment Operations Supervisor.This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries.Duties and Responsibilities (include but is not limited to):Resolve Pay-In queries to ensure timeously release of the orderResolve Pay-out partner queriesEnsure all tickets are actioned (resolved or noted) within the SLA given by SupervisorEnsure due diligence/investigations are completed in accordance with SOP specificationsEnsure business continuity at all timesOwn the communication with customer and stakeholder within the SLA of the business continuity processManage, control and assign user access to the pay-out systemUphold the company brandAlways provide professional customer service and give information based on the training receivedMaintain knowledge of all company productsManage own professional and self-developmentMinimum Requirements:Grade 12 / or equivalent (Essential)Degree/diploma (Desirable)1-2 years Customer Service Consultant experience (Essential)6 months experience with Valtari Software (Desirable)Understanding and Speaking of English and one of the following languages: Shona or Ndabele (Essential)Knowledge of money transfer procedures Knowledge of online banking Knowledge of Mukuru products Knowledge of AML practicesAdditional Skills:Computer skillsTyping skillsTelephone skillsVerbal and Written communication skillsTime management skillsOrganizational & administrative skillsAttention to detailSales/Converting skillsAttention to detailI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.If you do not receive any response after two weeks, please consider your application unsuccessful.NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS#J-18808-Ljbffr