Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities:  Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with service providers and third partiesDocument and track customers issues, resolutions and troubleshooting steps in the internal knowledge base or ticketing systemMentor and coach junior support engineers, providing guidance, training and knowledge sharing to enhance team performancePerform post-resolution follow-ups to support requestsReinforce SLAs to manage end-user expectationsProactively identify trends and patterns in customer issues to improve product stability and prevent recurring problemsCommunicate effectively with customers, providing regular updates and solutions clearly and professionallyWork closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues Role Requirements: Minimum required certifications: CCNA/MTCRE/JNCIAMinimum required experience: 2-5 years of working experience with a WISP/FISP or in a NOCExperience or qualification in Small Cell, DAS and Cellular technologyAbility to work quickly, calmy a decisively under pressure, and must be process-oriented in approach to workAbility to work independently in a process-oriented environmentWilling to spend time developing and learning new skills outside of the formal work environmentPlease apply directly here.Please note: due to the high volume of responses, only shortlisted candidates will be contacted.#J-18808-Ljbffr