Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support. Responsibilities: Manage and lead a team of technical support engineers Ensure the team provides timely and effective support to clients Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with other departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas for improvement, and implement corrective actions Train and mentor support engineers on technical skills and customer service Handle escalated customer issues and provide resolutions Stay up-to-date with the latest industry trends and technologies Prepare and present reports on support team performance and customer satisfaction Requirements Bachelor's degree in Computer Science, Engineering, or a related field Proven experience in a technical support management role Strong technical background and understanding of IT systems Excellent leadership and people management skills Customer-focused mindset with strong problem-solving skills Excellent communication and interpersonal skills Ability to work well in a fast-paced, team-oriented environment Experience with support ticketing systems and customer relationship management (CRM) tools Knowledge of ITIL framework is preferred Benefits Salary: negotiable Family Leave (Maternity, Paternity) Training&Development Paid Time Off (PTO) (if applicable) Contact Hire Resolve for you next career-changing move. Salary: negotiable Our client is offering a highly competitive salary for this role based on experience Apply for this role today, contact Alyssa Marson at Hire Resolve or on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV: Engineers@hireresolve.za.com Alternatively, apply via our portal and email 715F03ECB9@jobs.workablemail.com We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise. #J-18808-Ljbffr